Community Reminders: Who to Contact & When

Posted By acollinsworth on February 3, 2025

1. Police (911)
-Call 911 if you are in immediate danger or need urgent assistance.

2. HOA/Management
-For leaks, nuisances, or violations, or if you have general community concerns:
1)Submit a Work Order via your Resident Portal for common-area repairs.
2)Alternatively, email Community Care at communitycare@actionlife.com.

3. Patrol (San Gabriel Valley Public Safety)
-For enforcing property rules and regulations, addressing unauthorized persons, or responding to criminal activity.
-Patrol personnel will take appropriate action if they observe a threat or crime in progress and will notify law enforcement, emergency services, and/or the HOA’s emergency contact if necessary.
-They are also authorized to tow any unauthorized vehicles.

Help Protect Your Community
Are you interested in helping protect your neighborhood? You can voluntarily share your exterior Ring camera access with our community’s contracted patrol service, San Gabriel Valley Public Safety. Please note that patrol will not actively monitor your footage; they will only respond once an alert has been triggered.
If you’re interested or have questions, please contact Chris Torres at
ctorres@sgvpublicsafety.com. He can provide you with a brochure and guide you through the sign-up process.

Thank you for your cooperation and for your interest in your Community!

Action handles the day-to-day administrative functions and financial affairs of your Association. For any common area requests can be submitted as a work order to communitycare@actionlife.com.

Aurora Collinsworth is your Community Manager and can be reached at acollinsworth@actionlife.com or (800) 400-2284. Your manager reports directly to, and works closely with, your Board of Directors. Your Community Manager prepares for and attends all regular, special and annual meetings. Management also prepares all mailing notices and conducts regular property inspections. Your Association has many vendors that participate in making your community safe and beautiful and your Community Manager interacts with the vendors on behalf of the Board of Directors.